Shipping policy

Shipping Methods

Products are shipped via FedEx – custom putter box, Envelope, and Pak.

Tracking

Once your order has been processed, a FedEx tracking number will be provided via email.

Custom Putters

Every custom putter we produce is hand crafted in Carlsbad, California, tailored to your specifications. To deliver this exceptional service, each putter undergoes a meticulous process of painting, assembly, and rigorous quality assurance checks. The production time for custom putters can extend up to 28 business days.

Please note that shipping duration is additional to the putter build time and contributes to the total delivery time. Your patience ensures the creation of a high-quality, personalized putter.

International Shipments

We offer international shipping through FedEx to a number of destinations.

Customers are required to cover all duties, customs surcharges, and any taxes, fees, or costs imposed by the respective government authorities.

Please call or email our customer service team if you have questions regarding international orders, as not every address or transaction can be serviced.

A local retailer or distributor may be available in your country. For more information, view our list of international distributors.

Returns

If you have received your product and need help processing a return, view return details here.